How long does it take for an order to arrive?
Please allow 10-20 business days for your order to arrive due to large demand. We know it takes some patience, but it is worth. (orders outside the US may take up to 30 business days).
If your order hasn't arrived after 35 business days (US) / 50 business days (Outside of US) of the date of original purchase, contact our support team for a full refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to. Shipping can range from $1.95 - $10.95 for single product, and additional shipping charge for each product ordered. On confirmation payment screen total amount will be listed before processing.
What payment methods do you accept?
We accept all major credit cards through Paypal & Stripe Credit Card Payment system (VISA, MASTER, AMEX). Cheques are not accepted.
Are the "FREE" items really free?
YES! For our promotional items, all you have to pay is the shipping and handling fee. The price of the item itself is $0.00.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products which is not stocked in the same warehouse, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
How Secure is your store?
Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. More than that, all store traffic is securely encrypted with SSL, Checkout the "https" on the web address line.
RETURNS & EXCHANGES
What is the return policy?
If you want to return your item for a refund you may do so within 30 days of receiving your item. We do not refund shipping cost. Return shipping is to be paid by the Buyer. Item is in original packaging.
NOTE: No refund on Free/Giveaway Items.
Please read through the refund policy here.
Please contact us in advance at firstname.lastname@example.org. We will respond within the next business day.